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Network Support Technician

Job Posted/Last Modified:
12/3/2009 — 12:00:00 AM

Company:
Other job openings at Integration Technologies, Inc

Expected Start Date:
12/3/2009

Job Title and Description:
Network Support Technician

Position Title:  Network Support Technician
Status: Full Time Employee
Location: Honolulu
Relevant work Experience: 2+ years

Company and Job Overview:
Intech is a fast growing Honolulu-based systems integration company that is currently seeking an experienced Network Support Technician.  Intech uses the most cutting edge tools and support technologies available which translates to excellent learning opportunities.  We also provide a fun office environment, amazing growth opportunities and outstanding rewards.  Our vision is to be the largest and most trusted Managed Service Provider in Hawaii by offering maximum network uptime, excellent customer service and comprehensive, standards-based computer solutions.

This career opportunity requires strong PC/server skills, networking knowledge and excellent customer relationship skills.  The Network Support Technician has ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and or in compliance with agreed upon Service Level Agreements.

Essential Duties and Responsibilities Include:
- Working on a team that will provide phone and remote desktop support for customer networks
- Perform preventative maintenance on servers and workstations
- Troubleshoot and resolve networking issues in conjunction with other vendors as needed
- Install software and hardware both remotely and at customer location
- Respond to phone calls in a timely manner during working hours and when on-call
- Maintain all customer and company Information Technology standards
- Follow through on work orders within established service level agreements
- Maintain time records, ticket tracking and other customer documentation in real-time
- Produce documentation and provide training for the end user relating to the products we install
- Able to work after hours, weekends and on-call as needed
- Other duties may be assigned to meet business needs

Specialized Knowledge and Skills:  
- Customer Service Skills – Experience in customer-oriented telephone, email and chat
- Problem Solving Skills – Able to gather information, evaluate options and offer good solutions
- High degree of knowledge with computer hardware, software and networking
- Ability to respond quickly, competently and patiently to customer requests
- Ability to work with little supervision

Qualifications/Requirements:
- A+/Network+, Microsoft certification and/or Associates Degree
- Must be proficient with all mainstream Microsoft products
- Must have valid drivers license and own car for use in traveling and transporting equipment

Working Conditions:  
- Help Desk/Office environment
- Background check and pre-employment screening required
- We have a benefits package including medical, dental, vision, 401(k), holiday and vacation days.

Our company is an equal employment opportunity company with a drug free work place. In addition to our competitive wages and incentives, we provide a comprehensive benefits package including a 401(k) program with matching. Please send your resume to careers@intech-hawaii.com with Network Support Technician in the subject line.  No phone calls please.

Job Status:
full-time

Job Categories:
Technician

Job Location:
Oahu

Number of Openings:
1

Contact Information:
Careers
careers@intech-hawaii.com
808-596-9500