Information Technology (Information Technology Support Specialist) PBA, position number 80274
Duties & Responsibilities:
Work hours for this position are 3 weekday shifts and weekends (Saturday & Sunday) 10:45pm-7:15am.
Performs technical advisement and problem resolution on Windows-based and Macintosh hardware and software problems, including operating system (OS), file operations, and printing.
Performs problem resolution on local area network (LAN) problems for Information Technology Services (ITS) supported OSes, such as Windows and Mac servers. Assists with technical problems such as installation, configuration, management, and maintenance.
Researches, recommends, supports, tests, and maintains personal computer software applications that are needed by the faculty, staff, and students of the University to accomplish their daily tasks.
Provides technical advisement on cross-platform problems and issues.
Advises and assists users with integration of Macintosh and Windows-based systems into ITS, administrative, and academic applications and services.
Provides technical assistance and utilizes the ticket tracking system appropriately for issue tracking, closure, and customer response.
Advises and assists users in evaluating and selecting appropriate computer hardware and software for the solution of their problems, and provides basic technical consulting on the implementation and application of selected solutions.
Able to develop test methodology, complete quality assurance testing, and document new applications or new versions of software.
Prepares and teaches classes as required. Prepares written documentation, procedures and standards to assist users in utilization of ITS facilities and the application of computer technology to their needs.
Assists with development, formulation, and documentation of operating procedures.
Keeps current on rapid developments and emerging technologies by researching articles in trade journals, periodicals, technical manuals, newsletters, etc. and by attending classes, conferences, presentations and self-directed study methods.
Facilitates username creation and troubleshoots username issues systemwide (e.g. password management, access to online services, registration assistance).
Assists with training of student personnel.
Provides technical assistance with recommendations and procurement of new computer equipment.
Serves as technical support person in the provision of all personal computer technical support and services systemwide/universitywide.
Monitors the status, performance, and availability of essential production resources, including the UH network, enterprise systems, ITS Data Center facilities, and scheduled jobs.
Prepares and coordinates communication with stakeholders internal and external to ITS regarding issues, updates, and general announcements related to ITS services.
Collaborates with ITS information security staff to respond to reports of security policy violations, including remediation of those violations.
for complete job ad and application requirements.
Closing Date: October 20, 2017.
An Equal Opportunity/Affirmative Action Institution.